How do I get help with something in my CatLife Account?

CatLife is a digital solution that is provided by a company called Presence. Presence provides technical assistance/support in a couple of ways.

• If you have questions about the system, your CatLife account (such as something related to your student organization information, posting your organization events, etc.) go to the Help section to search one of the articles that may provide the answers to your questions You may also access the complete library of helpful articles at (learn.presence.io)
• Students, faculty, staff with admin user access of CatLife can also access LIVE CHAT support by clicking on the blue square in the bottom right corner. Presence experts are available to assist you from 8:00 a.m. - 7:00 p.m. (EST) Monday through Friday. *This is only seen via when you are in the admin dashboard of CatLife*

NOTE: Please do not submit an IT Help Ticket for help on how to use the CatLife platform. They are not able to assist with questions about the platform.